Junior Technical Support Specialist

Há 13 horas

Belo Horizonte, Minas Gerais, Brasil beBeeTechnical Tempo inteiro R$45.000 - R$75.000

We are seeking a highly skilled and organized Jr. Support Analyst to fill this role.

Key Responsibilities:
  • Tech Support: Provide technical assistance to users, resolving issues related to web systems, such as troubleshooting software problems or hardware malfunctions.
  • Effective Communication: Ensure open communication with the team and clients to facilitate prompt resolution of demands, fostering a collaborative work environment.
  • Process Enhancement: Collaborate with colleagues to identify improvements in support processes and procedures, aiming for efficiency and effectiveness.
  • Critical Thinking: Demonstrate proactive problem-solving skills, striving for excellence in service delivery.
  • Task Management: Maintain organization of activities and technical documentation related to support, ensuring seamless workflow and timely completion of tasks.

About This Role:

This Jr. Support Analyst will play a vital part in delivering top-notch technical support to our customers, working closely with the team to resolve complex issues and enhance overall customer satisfaction.

Requirements:

To succeed in this role, you will need excellent communication and problem-solving skills, along with a strong ability to work collaboratively as part of a team.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

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