Expert Technical Support Professional
Há 2 dias
We are seeking a skilled professional to fill a key role as a Technical Support Specialist. The successful candidate will work closely with cross-functional teams to deliver exceptional support and resolve complex technical issues.
The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a deep understanding of software systems.
Key Responsibilities- Investigate and diagnose challenging technical issues
- Collaborate with Product and Engineering teams to resolve bugs and product limitations
- Maintain detailed knowledge of our platform and integrations
- Contribute to internal documentation and knowledge sharing
- Identify patterns in support cases and provide insights for continuous improvement
- 3+ years of experience in technical support, preferably in a SaaS or enterprise software environment
- Strong technical fluency, including experience reading logs, querying data, and diagnosing back-end issues
- Familiarity with APIs and tools like Mode or browser dev tools
- Excellent English communication skills
This is an exciting opportunity to join our team as a remote Technical Support Specialist. If you are a motivated and detail-oriented individual with a passion for delivering exceptional support, we encourage you to apply.
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