Critical Incident Manager
Há 17 horas
**Job Description:**
We are seeking a highly skilled Critical Incident Manager to lead the resolution of critical incidents and ensure the stability and reliability of IT services.
The role involves managing high-severity incidents, collaborating with cross-functional teams, and driving process improvements to minimize downtime and enhance customer satisfaction.
The successful candidate will be responsible for:
- Taking ownership of major incidents (P1/P2) to ensure timely resolution and minimal business impact
- Acting as the central point of contact during high-severity incidents, coordinating with technical teams, stakeholders, and vendors
- Driving the incident resolution process, including identification, escalation, troubleshooting, and closure
Required Skills and Qualifications:
To be successful in this role, you will need:
- Strong knowledge of ITIL frameworks, especially Incident, Problem, and Change Management
- Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or equivalent
- Familiarity with monitoring and alerting tools (e.g., Splunk, Dynatrace, Nagios, PagerDuty)
- ITIL v4 Foundation certification (mandatory)
- ServiceNow certification (preferred)
Benefits:
We offer a competitive package that includes:
- Passionate, inspired people
- Scale and opportunity
- Challenging and stimulating work
Others:
We value diversity, collaboration, and creativity. If you're open-minded, optimistic, and extraordinary, we want to hear from you.
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