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Email Operations Specialist

2 meses atrás

São Paulo, São Paulo, Brasil Braze Tempo inteiro

About the Role

Braze is seeking a highly motivated and detail-oriented Email Operations Specialist to join our Global Services and Support (GSS) Operations team. As an Email Operations Specialist, you will play a critical role in ensuring the successful onboarding and setup of our customers' email channels.

Key Responsibilities

  • Configure and manage customer email channel capabilities, including setup and troubleshooting.
  • Manage client IP Pools to achieve timely assignments of IP addresses and meet setup target times.
  • Manage personal ticket queue to ensure regular turnover and completion of setups.
  • Stay up-to-date on current email best practices and functions.
  • Act as the main point of contact for customers, partners, and coworkers on all email setups.
  • Collaborate with Email Deliverability and Product teams for the latest updates and best practices.
  • Interface with Sales, Product, and GSS leadership teams on program logistics and operational needs.
  • Develop and maintain documentation, including best practices, compliance, and playbooks, to support repeatability as we expand and onboard new markets and partners.
  • Establish and maintain ESP-specific documentation to showcase differences in email setup and provide expertise internally.
  • Document issues with tooling and processes.
  • Contribute to the development of tools to aid the email setup process.

Requirements

  • 1-3 years of experience in an operational role with a technical product, preferably in a SaaS, mobile, or marketing automation-oriented company.
  • Experience with direct customer contact and the patience, confidence, and friendliness to create good customer experiences.
  • Familiarity with email systems is preferred but not mandatory.
  • Excellent communication skills, able to work with, influence, and align with multiple stakeholders.
  • A desire to be hands-on in daily work and drive accuracy through personal performance.
  • A strong mindset of problem-solving with multiple operational tools.
  • An understanding of the importance of analytical reporting to demonstrate progression towards goals.

What We Offer

  • Competitive compensation that may include equity.
  • Retirement and Employee Stock Purchase Plans.
  • Flexible paid time off.
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability.
  • Family services, including fertility benefits and equal paid parental leave.
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement.
  • Community engagement opportunities throughout the year, including an annual company-wide Volunteer Week.
  • Employee Resource Groups that provide supportive communities within Braze.
  • A collaborative, transparent, and fun culture recognized as a Great Place to Work.