Digital Learning Experience Manager, Product Delivery

2 semanas atrás


São Paulo, São Paulo, Brasil Mastercard Tempo inteiro
Unlock the Power of Customer Onboarding

We are seeking a highly skilled Digital Learning Experience Manager to join our team in driving customer onboarding success. As a critical part of Mastercard's success, our Learning and Development Center provides educational and training services to customers on every aspect of the Payment Systems industry and Mastercard products, services, and operations.

This role is mainly responsible for managing the Academy on The Web service, a key pillar of the LAC Mastercard Academy program. The ideal candidate will have excellent verbal and written communication skills, experience in training and training platform management, and strong analytical and detail-oriented skills.

Key Responsibilities:

  • Manage the end-to-end process of Mastercard AOW: platform management, customer management, session topics assignment, new topics search, speakers' management, customer onboarding, session scheduling, session support, speakers feedback, AOW reports, and all other activities related to AOW.
  • Support open courses calendar and management.
  • Analyze data from AOW and open/customized courses to inform leadership decision-making.
  • Support online and face-to-face courses, including hosting participants and supporting trainers when needed.
  • Assist in course planning and yearly calendar development.
  • Support event organization.

Requirements:

  • Excellent verbal and written communication skills (English and Portuguese, with Spanish as a plus).
  • Training experience and training platform experience (LMS, LXP) required.
  • Strong analytical and detail-oriented skills.
  • Proven sense of urgency, resourcefulness, and proactivity.
  • Mastery of Microsoft Office.

About Mastercard:

As a global technology company, Mastercard drives innovation and digital transformation across industries. Our culture is built on a foundation of respect, inclusivity, and diversity. We empower our employees to thrive in an environment that values creativity, collaboration, and growth.

Compensation: $60,000 - $80,000 per annum, depending on experience.



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