Customer Experience Manager
Há 2 dias
About the Role
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- We are seeking a highly skilled and motivated Customer Experience Manager to join our team. This is a unique opportunity to drive customer satisfaction and retention, working closely with clients to understand their needs and provide tailored solutions.
Key Responsibilities
- Data Analysis and Reporting
- Analyze customer data to identify trends and opportunities for growth.
- Develop and maintain customer health dashboards to track progress and key performance indicators (KPIs).
- Work with data teams to build reports that showcase the value of our products to customers.
Requirements
- A minimum of 2 years of experience in a CPG company or similar industry.
- Strong analytical and organizational skills, with the ability to work independently and as part of a team.
- Excellent communication and interpersonal skills, with the ability to influence others and build strong relationships with clients.
- High fluency in English, both written and oral.
- Proficiency in business productivity tools such as Google Suite, Slack, and JIRA.
Benefits
- Unlimited paid time off policy.
- Competitive salary and rewards package.
- Flexible working hours and remote work options.
- Opportunities for professional development and growth within the company.
Culture
- We value diversity and inclusivity, creating an environment where everyone feels welcome and empowered to contribute.
- We strive for excellence in everything we do, constantly challenging ourselves to improve and innovate.
- We encourage initiative and ownership, empowering team members to take responsibility and make decisions.
Keyword: Opportunity
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