
Support Expert
Há 2 dias
The world is constantly evolving, and so are the methods used to prevent and investigate crime. As a Support Analyst, you will play a crucial role in helping to make the world a safer place by providing top-notch support to our customers.
You will be responsible for attending to customer inquiries via telephone or email, supporting them during on-call periods, and forwarding critical problems to the Support Manager for resolution. Additionally, you will perform systems maintenance, check for inconsistencies in information, troubleshoot issues with customer networks, and create scripts and jobs to work around problems.
As a member of our team, you will also be responsible for documenting procedures, performing maintenance on local and remote servers, administering database maintenance on customer systems, and continually improving operation and maintenance processes.
Furthermore, you will provide technical assistance to support and development activities, train new members of your team, analyze complex problems related to information technology, and propose solutions.
Key Responsibilities:
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Data Resolution Expert
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Linux System Support Specialist
1 semana atrás
Florianópolis, Santa Catarina, Brasil beBeeSupport Tempo inteiro R$61.590 - R$84.230Job OverviewAbout Our TeamWe are a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is widely used in breakthrough initiatives such as public cloud, data science, AI, engineering innovation and IoT.Our customers include industry leaders in many sectors.Company CultureWe...