Data Resolution Expert

Há 6 dias


Florianópolis, Santa Catarina, Brasil beBeeSupport Tempo inteiro US$90.000 - US$110.000
Job Summary

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support unit, you will be responsible for providing expert-level technical assistance to our clients.

Key Responsibilities:
  • Investigate and resolve complex technical issues in servers and applications
  • Develop and implement solutions to meet business needs
  • Manage critical issues that impact business operations
  • Collaborate with R&D and Product teams to deliver exceptional customer experiences
  • Present technical information to customers and stakeholders
  • Contribute to the creation and maintenance of knowledge-based resources
Required Skills:
  • Technical expertise in supporting complex product infrastructure and applications
  • Proficiency in troubleshooting web applications
  • Experience with databases such as MS SQL, MySQL, Oracle, and SQL scripting
  • Familiarity with ETL and BI tools like Microsoft Power BI, Talend, SSRS, BusinessObjects, Cognos
  • Working knowledge of logs and various monitoring tools
  • Understanding of Linux operating systems

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