Data Systems Specialist

1 semana atrás


Florianópolis, Santa Catarina, Brasil beBeeSupport Tempo inteiro R$120.000 - R$150.000
Technical Support Engineer Job Overview

We are looking for a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a key role in providing top-notch support to our customers, ensuring their satisfaction and loyalty.

Our ideal candidate is a technical expert with excellent communication skills, who can analyze complex technical issues and provide clear, concise solutions. If you have a passion for troubleshooting, problem-solving, and customer satisfaction, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Provide timely and effective technical support to customers via phone, email, or chat.
  • Troubleshoot complex technical issues using various tools and software.
  • Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to ensure seamless support experiences.
  • Develop and maintain in-depth knowledge of our products and services, as well as industry trends and best practices.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 3 years of experience in a technical support role, preferably in a fast-paced, dynamic environment.
  • Proven track record of delivering exceptional customer service and resolving complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Knowledge of database management systems, such as MongoDB, Redshift, MySQL, Oracle, and Snowflake.
  • Experience with SQL query writing and data modeling.
  • Familiarity with Linux operating systems and Docker containers.

What We Offer:

  • A competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A collaborative, dynamic work environment that values innovation and teamwork.
  • Flexible work arrangements, including remote work options and flexible hours.

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