
Technical System Specialist
Há 6 dias
Come be a part of a team that has been pioneering the use of technology to combat crime and terrorism in today's fast-paced world.
We are driven by our passion for doing good and this translates to business success, meaningful work relationships, a positive attitude, and deep curiosity.
Key Responsibilities- Provide technical support via telephone or email for all systems without restrictions.
- Support users during on-call periods.
- Forward critical problems to the Support Manager for resolution after prior analysis.
- Perform systems maintenance, including checking inconsistencies, creating scripts, and changing system parts to fix bugs.
- Document procedures performed by support.
- Perform maintenance on local and remote servers, planning and mitigating risks involved.
- Administer and perform database maintenance on customer systems.
- Continually improve operation and maintenance processes.
- Assist support and development activities with technical expertise.
- Provide technical support to the on-call team and train new members.
- Conduct analyses and propose solutions for complex IT-related problems.
- Bachelor Degree in Computer Engineering, Computer Science, or related fields.
- Fluent English language proficiency.
- Minimum of 4 years of experience supporting software users.
- Experience in SQL, Linux/Unix operating systems.
- Basic knowledge of Shell Scripting.
- Troubleshooting experience with reading logs and using Wireshark.
- Basic knowledge of Docker and Docker Compose.
- Experience in Oracle and Postgres databases.
- Experience in SIP, E1 Signaling, MGW Audiocodes configuration.
- Experience in YAML and Python programming languages.
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