Technical System Specialist

Há 2 dias


Florianópolis, Santa Catarina, Brasil beBeeAnalyst Tempo inteiro R$45.000 - R$85.000
Job Summary","

The world is a complex place, where technology and crime coexist in a delicate balance. To keep up with the ever-evolving landscape, we need skilled professionals who can support our systems and help us make the world a safer place.

","Key Responsibilities","
  • Attend and support users via telephone or email for all systems without restrictions.
  • Support users during on-call periods.
  • Forward critical problems to the Support Manager for resolution.
  • Perform system maintenance, including checking inconsistencies and creating scripts to work around problems.
  • Document procedures performed by the support team.
  • Administer and perform database maintenance on customer systems.
  • Continually improve operation and maintenance processes.
  • Technically assist support and development activities.
  • Provide technical support to the on-call team and train new members of your team.
  • Carry out analyses and propose solutions for complex problems related to networks, operating systems, or databases.
  • Report problems in meeting problem resolution deadlines to the Support Manager.
","Requirements","

To succeed in this role, you will need:

","
  • Bachelor's degree in Computer Engineer, Computer Science, or a correlated area.
  • Fluent English language skills.
  • Minimum of 4 years of experience supporting software users.
  • Experience in SQL, Linux/Unix, and Shell Script.
  • Troubleshooting experience with reading logs and using Wireshark.
  • Basic experience in Docker and Docker compose.
","Preferred Qualifications","
  • Experience in Oracle and Postgres.
  • Experience in SIP, E1 Signaling, MGW Audiocodes configuration.
  • Experience in YAML.
  • Experience in Python.
","

By joining our organization, you will be part of a dynamic team that values dedication, business success, meaningful work friendships, a can-do attitude, and deep curiosity.

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