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Collections Specialist

2 meses atrás

Região Geográfica Intermediária de Pelotas Rio Grande do Sul Brazil Team Sava Tempo inteiro
Job Summary

We are seeking a highly skilled Collections Specialist to join our team at Team Sava. As a Collections Specialist, you will be responsible for contacting customers with overdue accounts and collecting the outstanding amount. You will also maintain records of contacts and attempted contacts with delinquent accounts, investigate historical data for each debt or bill, and take actions to encourage timely debt payments.

Key Responsibilities
  • Contact customers with overdue accounts and collect the outstanding amount
  • Maintain records of contacts and attempted contacts with delinquent accounts
  • Investigate historical data for each debt or bill
  • Take actions to encourage timely debt payments
  • Resolve billing and customer credit issues
  • Research and resolve payment discrepancies
  • Generating and maintaining AR reporting
  • Analysis of payment trends
  • Receivable performance review
  • Reconciling customer accounts
  • Assist in obtaining remittance advices from customers
  • Assist in maintenance of files and accounts receivable documentation and other miscellaneous filings
  • Assist where necessary in credit applications
  • Ad-hoc tasks
Requirements
  • Proven experience as a Collection Specialist or similar role
  • Good command of the English language
  • Excellent communication skills (written and oral)
  • Proficiency in Microsoft Office suite (Word, PowerPoint, Excel - vlookup, pivot table)
  • Knowledge of billing procedures and collection techniques
  • Comfortable working with targets
  • Analytics experience using data to drive decision making
  • Ability to synthesize large data to develop qualitative and quantitative reports for customers and management
  • Patience and ability to manage high volume
  • Skilled in negotiation
  • Problem-solving skills
Hiring Process
  1. You send us your CV
  2. Our friendly HR contacts you promptly to schedule a short call to exchange additional information
  3. We organize a technical assessment and interview where you get the opportunity to meet the rest of the team you would be working with
  4. One final interview to talk about your experience, expectations, and plans
  5. If we think we are a great match, we send you a job offer, you agree and accept