Collection Specialist I

2 semanas atrás

Região Geográfica Imediata de Criciúma, Brasil Umpqua Bank Tempo inteiro
Collection Specialist I Job Description

Umpqua Bank is seeking a skilled Collection Specialist I to join our team. As a key member of our collections team, you will be responsible for maintaining acceptable Effectiveness Collection Percentages on 1-30-Day delinquent accounts.

Key Responsibilities:
  1. Communicate with customers in a 1-30-day delinquent status via telephone, mail, email, text, or personal contact.
  2. Negotiate payment arrangements with customers to ensure timely payment.
  3. Maintain individual and group monthly delinquency goals.
  4. Ensure that individual call volume meets company standards for their prospective areas and calls are made in a professional manner.
  5. Assess miscellaneous collection fees, including late charges, over-the-phone payment fees, contract addendum fees, documentation fees, and interim payments.
  6. Maintain complete and accurate documentation, including thorough notation of all communications with the customer or authorized parties.
  7. Understand the proper usage of extension, rewrites, addendums, and forbearances.
  8. Prepare status worksheets, payoffs, and amortization schedules and requests for Fair Market Values.
  9. Prepare Repossession Packets and demand letters when necessary.
  10. Understand and utilize company systems and the phone dialer.
  11. Work with customers and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.
  12. Utilize the broker base and in-house broker representatives to resolve first payment default delinquencies.
  13. Provide the highest level of customer service to all lessees, vendors, brokers, and staff.
Requirements:
  1. High school graduate or equivalent.
  2. Previous collection experience (preferred).
  3. Regular and predictable attendance.
  4. Presentation of oneself in a professional manner.
  5. Proactivity and adherence to all company policies, including Bank Secrecy Act and compliance regulations.
  6. Maintenance of confidentiality of all company information.
  7. Exceptional customer service and support to our customers, partners, and all levels of staff.
  8. Working knowledge of Microsoft applications (Outlook, Word, Excel).
Why Choose Umpqua Bank?
  1. Competitive benefits package.
  2. 401(k) company match.
  3. Recognition program.
  4. Thriving company culture.

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