Business Operations Associate
1 semana atrás
We are seeking a highly skilled and motivated Business Operations Associate to join our team at Wipro Limited.
About the Role:
- To provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
- To document all pertinent end-user identification information, including name, department, contact information, and nature of problem or issue.
- To update own availability in the RAVE system to ensure productivity of the process.
- To record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
- To follow standard processes and procedures to resolve all client queries.
- To resolve client queries as per the SLA's defined in the contract.
- To access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients.
- To identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- To document and analyze call logs to spot most occurring trends to prevent future problems.
- To maintain and update self-help documents for customers to speed up resolution time.
- To identify red flags and escalate serious client issues to Team leader in cases of untimely resolution.
- To avoid legal challenges by complying with service agreements.
About You:
- You will have excellent communication and interpersonal skills.
- You will be able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
- You will have strong analytical and problem-solving skills.
- You will be able to maintain confidentiality and handle sensitive information with discretion.
What We Offer:
- A competitive salary of $60,000 - $80,000 per annum.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) plan with company match.
- Flexible paid time off and holidays.
- Professional development opportunities and training programs.
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