Business Operations Associate

1 semana atrás


Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro
Job Description

We are seeking a highly skilled and motivated Business Operations Associate to join our team at Wipro Limited.

About the Role:

  • To provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
  • To document all pertinent end-user identification information, including name, department, contact information, and nature of problem or issue.
  • To update own availability in the RAVE system to ensure productivity of the process.
  • To record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
  • To follow standard processes and procedures to resolve all client queries.
  • To resolve client queries as per the SLA's defined in the contract.
  • To access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients.
  • To identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • To document and analyze call logs to spot most occurring trends to prevent future problems.
  • To maintain and update self-help documents for customers to speed up resolution time.
  • To identify red flags and escalate serious client issues to Team leader in cases of untimely resolution.
  • To avoid legal challenges by complying with service agreements.

About You:

  • You will have excellent communication and interpersonal skills.
  • You will be able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • You will have strong analytical and problem-solving skills.
  • You will be able to maintain confidentiality and handle sensitive information with discretion.

What We Offer:

  • A competitive salary of $60,000 - $80,000 per annum.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Flexible paid time off and holidays.
  • Professional development opportunities and training programs.


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