Customer Success Operations Specialist Lead
1 semana atrás
Are you ready to work with the largest healthcare platform in the world?
We are Doctoralia Brasil, a leading company in the healthcare industry, present in 13 countries, serving over 55 million patients and processing more than 15 million appointments per month.
We have a database of over 2 million healthcare professionals, with approximately 10 million patient evaluations to date.
Our mission is to make the healthcare experience more human through our diverse range of services.
We offer a marketplace that allows patients to schedule and evaluate appointments and doctors at any time of day or night, as well as a SaaS system (Software as a Service) aimed at optimizing office management, patient flow, and online bookings.
All this through an internet platform and our iOS/Android apps.
Job DescriptionWe are looking for a highly skilled professional to join our Customer Success team. As a Customer Success Operations Specialist Lead, you will be responsible for improving the efficiency of our CS teams by identifying areas for development and implementing solutions that enhance daily operation processes.
You will manage the entire lifecycle of Business Excellence projects within the CS umbrella, from ideation to implementation.
You will verify hypotheses through data analysis using tools like SQL and relevant market insights, while offering potential solutions to operational issues.
You will carry out tests and extract key insights from CRM data (HubSpot).
You will collaborate with various stakeholders to gather requirements and identify blockers towards operational efficiency.
You will facilitate monthly performance review meetings, showing progress and areas for improvement to the relevant teams.
QualificationsTo be successful in this role, you should have:
- Extensive experience spearheading complex projects related to Customer Success and/or Sales Operations.
- A good understanding of CRM (HubSpot) workflows.
- Excellent SQL skills applied to business Data Analysis.
- Excellent communication skills in both English and Portuguese (written and spoken).
We offer a competitive salary of $6,500 per month, plus benefits such as:
- Compensatory time off system.
- Vale-Transporte.
- Meal Voucher or Food Voucher.
- Medical, Dental, and Group Life Insurance.
- Plano Pet for your furry companion.
- iFeel app for emotional comfort.
- ApoioPass for professional support and guidance.
- Gympass for fitness enthusiasts.
- Creditas for payroll loan services.
- Stock Options.
- Birthday Day Off and Work Anniversary celebrations.
- Daycare Assistance for working parents.
- Partnership Club discounts.
We promote and embrace equal opportunities in our hiring process and every day at work. We kindly encourage you to let us know if you require additional support in your recruitment process.
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