Customer Success Operations Specialist Lead

1 semana atrás


Curitiba, Paraná, Brasil Doctoralia Brasil Tempo inteiro
About Doctoralia Brasil

Are you ready to work with the largest healthcare platform in the world?

We are Doctoralia Brasil, a leading company in the healthcare industry, present in 13 countries, serving over 55 million patients and processing more than 15 million appointments per month.

We have a database of over 2 million healthcare professionals, with approximately 10 million patient evaluations to date.

Our mission is to make the healthcare experience more human through our diverse range of services.

We offer a marketplace that allows patients to schedule and evaluate appointments and doctors at any time of day or night, as well as a SaaS system (Software as a Service) aimed at optimizing office management, patient flow, and online bookings.

All this through an internet platform and our iOS/Android apps.

Job Description

We are looking for a highly skilled professional to join our Customer Success team. As a Customer Success Operations Specialist Lead, you will be responsible for improving the efficiency of our CS teams by identifying areas for development and implementing solutions that enhance daily operation processes.

You will manage the entire lifecycle of Business Excellence projects within the CS umbrella, from ideation to implementation.

You will verify hypotheses through data analysis using tools like SQL and relevant market insights, while offering potential solutions to operational issues.

You will carry out tests and extract key insights from CRM data (HubSpot).

You will collaborate with various stakeholders to gather requirements and identify blockers towards operational efficiency.

You will facilitate monthly performance review meetings, showing progress and areas for improvement to the relevant teams.

Qualifications

To be successful in this role, you should have:

  • Extensive experience spearheading complex projects related to Customer Success and/or Sales Operations.
  • A good understanding of CRM (HubSpot) workflows.
  • Excellent SQL skills applied to business Data Analysis.
  • Excellent communication skills in both English and Portuguese (written and spoken).
Benefits

We offer a competitive salary of $6,500 per month, plus benefits such as:

  • Compensatory time off system.
  • Vale-Transporte.
  • Meal Voucher or Food Voucher.
  • Medical, Dental, and Group Life Insurance.
  • Plano Pet for your furry companion.
  • iFeel app for emotional comfort.
  • ApoioPass for professional support and guidance.
  • Gympass for fitness enthusiasts.
  • Creditas for payroll loan services.
  • Stock Options.
  • Birthday Day Off and Work Anniversary celebrations.
  • Daycare Assistance for working parents.
  • Partnership Club discounts.
Contract Information

We promote and embrace equal opportunities in our hiring process and every day at work. We kindly encourage you to let us know if you require additional support in your recruitment process.


  • Operations Specialist

    3 semanas atrás


    Curitiba, Paraná, Brasil Imediatta Trabalho Temporário Tempo inteiro

    We are seeking a highly organized individual to join our team as an Operations Specialist. In this role, you will be responsible for managing day-to-day operations, ensuring seamless execution of tasks, and providing exceptional support to our team members. Main Responsibilities:Develop and implement process improvementsCollaborate with cross-functional...

  • Regional Team Lead

    2 semanas atrás


    Curitiba, Paraná, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    We are shaping global communications of the future at Catho Online Ltda. - BR, where we dream big and value creativity, persistence, and innovation.Our team is passionate about reaching new heights through collaboration and excellence in our field.Key Responsibilities:Develop and implement strategies for customer success across regions.Lead a team of...

  • Customer Support Specialist

    3 semanas atrás


    Curitiba, Paraná, Brasil Falavinha Next Tempo inteiro

    We are seeking a skilled Customer Support Specialist to join our team at {company}.A Customer Support Specialist at {company} is responsible for providing exceptional customer service via phone, email, and chat. The ideal candidate is proactive, efficient, and able to resolve complex issues in a timely manner.Key responsibilities include:• Responding to...


  • Curitiba, Paraná, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    Catho Online Ltda. - BR - Lead is seeking a Senior Technical Operations Specialist to provide technical support to process, resolve client issues directly or through escalation, and meet process SLAs.Key Responsibilities:Manage transactions to quality standards by ensuring they are processed efficiently and accurately.Respond to client help requests via...


  • Curitiba, Paraná, Brasil Infobip Ltd Tempo inteiro

    Telecom Operations Specialist - A Key Role in Our Global Operations


  • Curitiba, Paraná, Brasil Rh Center Tempo inteiro

    The role of the Business Operations Specialist is to oversee the planning, execution, and supervision of business operations to achieve company goals. They ensure efficient use of resources, monitor progress, and make informed decisions. This position is ideal for individuals with strong organizational and communication skills.


  • Curitiba, Paraná, Brasil Volvo Group Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Customer Success Specialist to join our team at Volvo Penta. As a key member of our sales administration, you will play a critical role in shaping sustainable transport solutions for the future.About the Role:You will be responsible for direct interaction with our sales team, maintaining close contact with...

  • Senior Production Specialist

    3 semanas atrás


    Curitiba, Paraná, Brasil Group Trucks Operations Tempo inteiro

    Job Summary:We are seeking a motivated Senior Production Specialist to join our team at Group Trucks Operations. As a key member of our production team, you will play a critical role in ensuring the efficient and safe operation of our manufacturing processes.Main Responsibilities:Support production processes to meet delivery demands while prioritizing safety...


  • Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

    Job SummaryWipro Limited is seeking a skilled Financial Operations Specialist to provide technical support and resolve client issues efficiently.Key Responsibilities- Manage transactions according to required quality standards- Document user identification information and update availability in the RAVE system- Record, track, and document queries,...

  • Program Lead Specialist

    3 semanas atrás


    Curitiba, Paraná, Brasil Catho Online Ltda. - BR - Lead Tempo inteiro

    Sales Operations Manager RoleLocation: Curitiba, BR (Onsite role)Key Responsibilities:Act as liaison between client and Vendor development and operational team, proactively updating and flagging emerging issues and offering actions to mitigate.Optimize program operations with a focus on process management and key strategic initiatives per quarter.About the...


  • Curitiba, Paraná, Brasil Landis+Gyr Tempo inteiro

    Company OverviewLandis+Gyr is a global leader in the energy management solutions industry, providing innovative software and services to utilities and consumers worldwide. Our mission is to empower customers to reduce their energy consumption and contribute to a more sustainable future.About the RoleWe are seeking an experienced Electrical Grid...

  • Business Analyst

    3 semanas atrás


    Curitiba, Paraná, Brasil CONDUZZE CONSULTORIA E GESTAO Tempo inteiro

    We are seeking a skilled **Business Analyst - Operations Specialist** to join our team. As a key member of our operations team, you will be responsible for analyzing business processes and identifying areas for improvement. Key responsibilities include:Developing and implementing process improvements to increase efficiency and productivity.Collaborating with...


  • Curitiba, Paraná, Brasil Wipro Technologies Tempo inteiro

    Job Description: This role is responsible for delivering exceptional customer support and resolving technical issues in a timely and professional manner. As a Bilingual Operations Support Specialist, you will be the primary point of contact for clients seeking assistance with various products and services.Key Responsibilities:Provide technical support to...

  • Revenue Operations Manager

    3 semanas atrás


    Curitiba, Paraná, Brasil Olly Olly Tempo inteiro

    About Olly OllyWe're a dedicated team of digital marketing strategists, data enthusiasts, and operational experts working to redefine small business marketing. Our mission is to empower small businesses with top-tier marketing services that deliver measurable results.The RoleThe Revenue Operations Manager will play a crucial role in optimizing both marketing...


  • Curitiba, Paraná, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    About Wipro Digital Operations and PlatformsWe are seeking a Senior Delivery Lead to manage the overall performance and governance of Statements of Work (SOWs) for Ad Sales.Our ideal candidate will have experience in managing day-to-day operations, identifying and resolving service delivery issues, and implementing preventative measures.Key...


  • Curitiba, Paraná, Brasil Wipro Limited Tempo inteiro

    Curitiba, Brazil - A High-Growth Opportunity for a Business Operations Analyst LeadAbout the RoleWe are seeking an experienced Business Operations Analyst Lead to join our team in Curitiba, Brazil. As a key member of our Communication Business Unit, you will play a vital role in supporting our business operations and sales analysis.The ideal candidate will...

  • Sales Operations Manager

    6 meses atrás


    Curitiba, Paraná, Paraná, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Role: Sales Operations ManagerLocation: Curitiba, BR (Onsite role)Job description:Serving as liaison between client and Vendor development and operational teamProactively update and flag to client emerging issues and offer actions to mitigate but also proactively share best practices to drive the global program forwardOptimize program operations with a focus...


  • Curitiba, Paraná, Brasil Group Trucks Operations Tempo inteiro

    Job Description:We are seeking an experienced Senior Project Manager to lead and manage large-scale industrialization projects within Group Trucks Operations. As a key member of our team, you will be responsible for securing SQDCEP deliverables, ensuring timely completion, staying within budget, and meeting quality standards.About the Role:In this role, you...


  • Curitiba, Paraná, Brasil MioDottore Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Customer Marketing Coordinator to join our team at MioDottore. As a key member of our marketing team, you will be responsible for executing customer marketing strategies focused on customer expansion, upsell, and cross-sell to increase new company revenue in Individual & SMB segments.Key Responsibilities:Develop...


  • Curitiba, Paraná, Brasil Volvo Group Tempo inteiro

    At Volvo Group, we're shaping the future of sustainable transportation. As a Logistics Distribution Specialist, you'll play a key role in designing and optimizing logistics and supply chains for our global customers.Key Responsibilities:* Secure high-level performance in logistics distribution operations towards customers via logistics operators & internal...