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Financial Operations Specialist
4 semanas atrás
Job Summary
Wipro Limited is seeking a skilled Financial Operations Specialist to provide technical support and resolve client issues efficiently.
Key Responsibilities
- Manage transactions according to required quality standards
- Document user identification information and update availability in the RAVE system
- Record, track, and document queries, problem-solving steps, and resolutions
- Follow standard processes to resolve client queries
- Access internal knowledge bases and resources to aid problem resolution
- Identify and learn product details to facilitate client interaction and troubleshooting
- Maintain and update self-help documents for customers
- Identify red flags and escalate serious client issues to Team leaders
Requirements
- Process knowledge and tools systems foundation
- Collaborative working, problem-solving, and decision-making skills
- Attention to detail and execution excellence
- Client-centricity and effective communication
Deliverables
- Number of cases resolved per day
- Compliance to process and quality standards
- Meeting process level SLAs
- Pulse score and customer feedback
What We Offer
- Equal opportunities for employment without regard to various factors
Contact Information
Please do not contact us via email, phone, or social media.