Technical Support Specialist

Há 4 dias

Rio Claro, Brasil beBeeProblemSolver Tempo inteiro R$56.000 - R$91.134
Job Opportunity

We are seeking a skilled IT professional to join our organization. The successful candidate will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals.

  • Maintain and repair computer systems, hardware, and peripherals.
  • Analyze and troubleshoot technical issues to identify solutions.
  • Document, upgrade, or replace hardware and software systems.

The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work in a fast-paced environment. They will also have experience with desktop operating systems, hardware, and software, as well as networking fundamentals.

The selected individual will contribute to ensuring seamless IT operations, providing top-notch support to staff, and driving process improvements.

Key Performance Indicators (KPIs)

  • First Call Resolution (FCR) rate above 80%
  • Average Handling Time (AHT) of less than 5 minutes
  • User Satisfaction (USAT) score of 90% or higher

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