Customer Success Manager

Há 21 horas


São Paulo, São Paulo, Brasil ODATA - An Aligned Data Centers Company Tempo inteiro
Customer Success Manager

At ODATA - An Aligned Data Centers Company, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for developing and implementing a customer strategy plan to support our customers in Latin America, from contract signature to delivery of data center capacity and ongoing operations.

Key Responsibilities:

  • Oversee and orchestrate all aspects of service delivery on assigned customer base, leveraging internal and external partners and resources.
  • Retain existing customers and assist with customer expansions, developing business relationship strategies and other projects for customers.
  • Develop a cadence for regular business reviews, assist with implementation, on-boarding new customers, and managing escalations.
  • Understand each customer's business and build a business strategy to support their needs, acting as a trusted advisor to both internal and external customers.
  • Liaison between accounting, legal, sales, and operations, establishing and maintaining trust with customers by consistently providing superior service, meeting deadlines, and delivering as promised.
  • Establish relationships and build partnerships with internal stakeholders and vendor/carrier partners, resulting in best-in-class service delivery to customers.
  • ServiceNow Portal SME, customer training, and voice of the customer.

Requirements:

  • Bachelor's Degree in Business or related field or equivalent business experience.
  • High degree of independent decision-making authority.
  • Proficient in the use of technology and software platforms to generate business reviews, conduct audits of customer data, and ensure service tickets are executed upon.
  • Able to pick up quickly and communicate ODATA's unique product offerings and services to support customer needs.
  • Able to demonstrate critical thinking skills needed to provide solutions for customer needs and issues.


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