Customer Success Manager

Há 7 dias


São Paulo, São Paulo, Brasil Insider Tempo inteiro
About Us

Insider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

Our Mission

We're committed to building the most socially progressive technology community in the world. Through our corporate social responsibility initiatives, we're scaling our impact into communities across 27+ countries.

Job Description

A Customer Success Manager at Insider will be responsible for driving adoption and retention, building relationships with customers, and ensuring they receive maximum impact from our services.

  • In-depth knowledge of chatbots and artificial intelligence (AI)
  • Hands-on experience in AI-based chatbot projects
  • Proven track record of working in companies with a focus on conversational AI products
  • Proactively drives adoption and retention
  • Builds relationships with customers and ensures they receive maximum impact
  • Works in coordination with other Customer Success Managers and Account Managers
  • Is the primary contact for partners
  • Provides best use cases according to the partner's needs
  • Is responsible for gross retention, CSAT, health score, and lock-in score of partners
Requirements

We're looking for a strategic thinker with excellent project management skills, strong communication skills, and a high sense of responsibility and accountability.

  • Bachelor's Degree in Business, Marketing, Engineering, or related fields
  • Preferably have an MBA
  • 4+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting organization
  • Preferably have SaaS experience
  • Strong communication skills in both writing and speaking (English & Native Language)
  • High sense of responsibility and accountability
  • Strategic thinker with excellent project management skills
  • Customer-oriented and able to establish a robust relationship with the assigned customer base
What We Offer

We're offering a chance to work in an international, diverse, and inclusive environment, with opportunities to attend 'Tech Talks' with famous and groundbreaking people from the software world.


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