Customer Success Manager

Há 12 horas


São Paulo, São Paulo, Brasil Vistex Tempo inteiro

We are seeking a seasoned Customer Success Manager to join our global team at Vistex. As a key member of our Customer Success organization, you will be responsible for driving proactive, strategic client management, increasing adoption, ensuring retention, and overseeing holistic customer satisfaction.

Key Responsibilities:

  • Own overall relationship with assigned clients, driving strategic client management and ensuring client satisfaction.
  • Help demonstrate and drive the value delivered to our clients, ensuring they derive maximum value from Vistex products and services.
  • Establish relationships with stakeholders and across the customer organization, planning and driving ongoing account strategy.
  • Work with clients and internal resources to establish critical goals and key performance indicators, and aid the customer in achieving their goals.
  • Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that drive client engagement, business outcomes, and maintain renewal and retention rates.
  • Establish a trusted advisor relationship with key clients and drive continued value of our products and services.
  • Understand and anticipate customer needs and goals, tracking customer progress and gathering feedback.
  • Lead Voice of the Customer (VOC) initiatives within your client portfolio, acting as an advocate for your client-base with internal Support, Sales, and Product teams.
  • Collaborate with Sales and other internal teams on customer interactions and engagements.
  • Conduct regularly scheduled cadence calls and business reviews with customers to discuss overall account health, including benchmarking, adoption trends, and best practices.
  • Drive new business growth through greater advocacy and referenceability, working with Marketing to surface and celebrate our clients' success stories.
  • Foster a culture of strategic Customer Success within the team and throughout Vistex.

About Vistex: Our platform helps businesses gain control of all their different promotions, rebates, SPAs, discounts, and other incentives. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It's why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day.


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