Customer Success Manager

Há 3 dias


São Paulo, São Paulo, Brasil Dynatrace Tempo inteiro
Job Description

As a Customer Success Manager at Dynatrace, you will play a pivotal role in preserving and growing subscription renewals for our customers. Your primary objective will be to drive adoption, educate customers on product and service offerings, demonstrate value, and foster strong relationships. By acting as a champion for our customers, you will help them unlock the full potential of Dynatrace software intelligence, accelerating their digital transformation journey.

Key Responsibilities
  • Accelerate customer adoption of Dynatrace product portfolio through relationship management, success planning, and value realization.
  • Develop and execute renewal strategies to ensure timely subscription renewals.
  • Build and maintain strong relationships with customers, promoting Dynatrace brand awareness and loyalty.
  • Conduct regular proactive calls and account review meetings, maintaining accurate records of discussions and action items.
  • Collaborate with the management team to ensure critical issues are documented and escalated for timely resolution.
  • Identify and capitalize on new business growth opportunities.
  • Leverage relationships to build reference accounts and contacts.
  • Act as a trusted advisor and customer advocate, providing expert guidance and support.
Qualifications
  • Bachelor's degree or equivalent work experience.
  • 3-5 years of relevant experience in customer success, account management, or a similar field.

We offer a competitive compensation package, company-sponsored benefits, and a dynamic work environment. Dynatrace is an Equal Opportunity/Affirmative Action employer, committed to diversity and inclusion. If you are a motivated and results-driven professional, we encourage you to apply.


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