
Tax Return Support Specialist
2 semanas atrás
Job Opportunity
We are seeking a skilled customer service professional to provide support for customers using tax return software.
The ideal candidate will have strong communication skills, the ability to understand and empathize with customer needs, and a passion for helping others. No specific accounting background is required, but enthusiasm and a willingness to learn are valued.
- Answer customer questions about products and tax return software.
- Assist with downloading, logging in, getting started with basic navigation, importing documents, printing, and filing.
- Provide step-by-step guidance and empathetic support during live interactions with customers.
Key Responsibilities:
Flexible Scheduling: Work flexible hours between 8am EST and 12am midnight EST, Monday to Sunday, and a minimum of 20 hours per week.
Certification and Bonus: Certification as a TurboTax Product Expert is available after participating in a 2-day program, offering an additional $155 bonus.
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