Support Specialist
3 semanas atrás
Job Summary
We are seeking a highly skilled Support Analyst to join our team at DocuSign. As a Support Analyst, you will be the first point of contact for our clients, providing technical support and guidance to resolve issues with our products and services.
Key Responsibilities
- Provide exceptional customer service and technical support to clients via phone, email, and chat
- Assist clients in troubleshooting and resolving complex technical issues
- Collaborate with internal teams to resolve issues and improve customer satisfaction
- Participate in special projects to improve the quality and efficiency of our support service
Requirements
- 2+ years of experience in a technical support role
- Fluency in English and Portuguese
- Deep knowledge of Internet technologies and Windows and Apple OS operating systems
- Ability to navigate and troubleshoot ticket systems and other support tools
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
Why Join Us
At DocuSign, we are committed to building trust and making the world more agreeable for our employees, customers, and communities. We value diversity, equity, and inclusion and strive to create a workplace where everyone feels welcome and valued.
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