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Brazil Operations Analyst

2 meses atrás

Brasília, Distrito Federal, Brasil Bitso Tempo inteiro
About the Role

We are seeking a highly skilled Brazil Operations Analyst to join our team at Bitso. As a key member of our operations team, you will be responsible for managing and optimizing our PIX operations in Brazil.

Key Responsibilities:

  • Manage PIX Operations: Oversee and manage the daily operations of PIX services, ensuring efficiency and reliability.
  • Incident Management: Lead communication and manage the involvement of internal and external teams during operations service incidents to ensure swift resolution.
  • Monitor and Optimize: Continuously monitor our Brazilian operations, identify optimization opportunities, and implement improvements.
  • Collaborate with Customer Support: Work closely with the Customer Support team to provide the best user experience and address any issues.
  • Financial Operations: Ensure the smooth flow and availability of funds within the PIX system, including daily reconciliations and problem-solving.
  • Compliance and Regulations: Stay updated with the latest PIX regulations and ensure compliance with all legal and regulatory requirements.
  • Prepare Reports: Prepare reports for auditors and regulatory bodies, ensuring accuracy and compliance.
  • Root Cause Analysis: Conduct in-depth root cause analysis of operational issues and implement effective solutions.
  • Innovative Solutions: Propose and implement innovative ideas to enhance operations and improve user experience.

Requirements:

  • PIX Operations Expert: In-depth knowledge of PIX operations and regulations in Brazil, with at least 3 years of experience in a related field. Experience with PIX MED operations is a plus.
  • Brazil-Based Professional: Located in Brazil with a strong understanding of the local financial and regulatory environment.
  • Customer-Centric: Committed to delivering an outstanding user experience through efficient and reliable operations.
  • Process Improvement Enthusiast: Proven experience in evaluating and optimizing processes for efficiency, and the ability to bring and execute improvement suggestions to senior management.
  • Innovative Thinker: Continuously seeks innovative ideas to optimize PIX operations and improve processes.
  • Proficient in English and Portuguese: Excellent communication skills in both languages.

About Bitso:

Bitso is the leading cryptocurrency platform in Latin America, with over 7 million users. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we're committed to making it useful by providing equal access to safe and intuitive financial products.

We are here to make a lasting impact on our customer's lives and we do so by embracing our core values:

  • Be Human: we delight our customers through great products, deep care and true empathy. We are humble and we take pride in understanding the views of others to help us see the full picture.
  • Drive Change: we're fearless pioneers committed to unlocking the crypto revolution for humanity. We move fast, take risks and work together to drive lasting impact.
  • Choose Bold Honesty: we seek the truth, especially when it's uncomfortable, in our teams, products and business reality because that will uncover where we need to focus.
  • Be An Owner: our sense of urgency makes us have a bias towards action, where we prioritize exceptionally and are wise in allocating our time to ensure we always deliver creative and innovative results.

What We Offer:

  • Me Time program, including unlimited paid time off.
  • Remote-first work environment.
  • Employee Stock Option program.
  • Zero trading fees through our Bitso app.
  • Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
  • Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
  • Volunteering days.
  • Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.