Senior Technical Consultant

4 semanas atrás


São Paulo, São Paulo, Brasil AVEVA Denmark Tempo inteiro

Job Title: Senior Technical Consultant

Location: Not Specified

Employment Type: Full-Time (Hybrid)

Functional Responsibility:

  • Understand the customer's technology stack, organization, technology governance policies, and strategic objectives related to how AVEVA solutions will be used.
  • Inform customers of best practices, pitfalls/opportunities to avoid adoption hurdles, and help them make informed decisions.
  • Identify potential configuration or design-related issues.
  • Review functional capabilities and proposed changes to avoid issues that may impair system performance or stability.
  • Provide AVEVA application tuning and performance advice.
  • Assess system readiness for upgrade and facilitate upgrade planning.
  • Assist customers with the deployment of major version upgrades and adoption of new technology.
  • Deliver feature adoption advice, demo new features, identify gaps in feature usage, and provide license optimization recommendations.
  • Support resolution of technical issues causing stalled customer journeys or low adoption. Formulate remediation plans and lead execution in partnership with IAC, CSM, and AM.
  • Deliver Success Accelerators and Training Offerings related to the customer's primary technology.
  • Provide input to the development of new Success Accelerators and Training collateral or improvement of existing accelerators and training collateral.
  • Document and formally propose product enhancements or improvements to AVEVA products.
  • Diagnose customer readiness issues or adoption obstacles and prescribe solutions (reactive and preventative) that enhance customer journey and accelerate time to value.
  • Provide guidance to help standardize AVEVA product adoption and configuration across projects, sites, and regions.

Success Measures:

  • Adoption and credit consumption, through increased software usage, expansion of software footprint, and reduction in churn for customers receiving TAS interactions.
  • Customer satisfaction for customers receiving TAS and CES interactions.
  • TAS revenue growth for customers receiving TAS and CES interactions.

Competencies:

  • Technical Expertise – Level of depth in technical consultation and training delivery that guides the customer towards successful understanding and adoption of our software.
  • Change Management – Ability to understand the overall journey, identifying potential roadblocks, and proposing strategies to drive successful change.
  • Customer Centricity - Prioritizing understanding and exceeding customer needs throughout engagement.

Aveva is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.



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