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Customer Service Representative

2 meses atrás

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Accor Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Check-in and Check-out: Assist guests with check-in and check-out procedures, ensuring a smooth and efficient experience.
  • Front Desk Operations: Manage front desk operations, including handling guest inquiries, resolving issues, and providing information about hotel services and amenities.
  • Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
  • Guest Recognition: Identify and recognize repeat guests and VIPs, providing personalized service and ensuring their needs are met.
  • Team Collaboration: Work closely with other departments, such as housekeeping and food and beverage, to ensure guests receive exceptional service throughout their stay.

Requirements:

  • Education: Diploma in Tourism or Hospitality Management
  • Experience: Minimum 1 year of relevant experience in customer service or a related field
  • Language Skills: Excellent reading, writing, and oral proficiency in English language
  • Cultural Competence: Ability to communicate effectively with guests from diverse cultural backgrounds

What We Offer:

  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including opportunities for career growth and development
  • Collaborative Work Environment: Join a dynamic and supportive team that values collaboration and teamwork
  • Professional Development: Opportunities for training and development to enhance your skills and knowledge