
Operations Excellence Specialist
1 semana atrás
About the Opportunity:
- At a global organization, providing top-notch support that builds trust with customers is a core feature of our product experience.
- We invest in it and believe in delivering high-quality service implemented in the most efficient way possible.
- The Global Support Operations Team is committed to creating an efficient network that provides customers with a seamless, timely, and complete resolution to their concerns every time.
In this role, we focus on operational excellence across our BPO network. This position will work with the LATAM Workforce Manager to ensure the best supply vs demand balance through accurate demand forecasting creation and reviewing vendor performance to make sure capacity is adjusted to meet SLA requirements.
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Process Excellence Specialist
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