Training and Quality Analyst

4 semanas atrás


São Paulo, São Paulo, Brasil Shopee Tempo inteiro

Join Shopee and SeaMoney as a Training and Quality Analyst and contribute to the development of our graduate and undergraduate programmes across the region.

Key Responsibilities:
  • Develop and implement negotiation strategies to drive business growth.
  • Support the creation of new feature processes and ensure seamless integration.
  • Collaborate with cross-functional teams to design and implement User Acceptance Testing (UAT) plans.
  • Design and create support materials for new processes and updates.
  • Conduct quality control and identify process inconsistencies.
  • Onboard and train internal agents and outsourced teams.
  • Support daily activities of internal agents and manage outsourced teams.
Requirements:
  • Bachelor's degree in Business Administration, Engineering, Economics, or similar field.
  • Advanced English language proficiency.
  • Advanced Excel and PowerPoint skills.

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