Call Centre Optimisation Lead

Há 3 dias


Natal, Rio Grande do Norte, Brasil The Unlimited Tempo inteiro
Job Description

We're on the hunt for a skilled Call Centre Optimisation Lead to join our South African telesales team.

As the Dialler Manager, you will be responsible for managing and optimising the Dialler system to ensure efficient and effective campaign performance. You will be working closely with campaign managers, IT, and quality assurance teams to achieve high-performance outbound campaigns.

This role involves leading cross-functional teams, collaborating with stakeholders, and ensuring seamless campaign execution. Your goal is to drive business growth by maximising return on investment through optimal call centre operations.

The ideal candidate has expertise in call centre management, process optimisation, and data analysis. Strong communication skills, strategic thinking, and the ability to adapt to changing priorities are essential.

Key Responsibilities:

  • Manage and optimise the Dialler system for maximum efficiency and effectiveness
  • Collaborate with campaign managers to develop and implement high-performing campaigns
  • Analyse campaign data to identify areas for improvement and implement corrective actions
  • Develop and maintain relationships with key stakeholders, including IT and quality assurance teams

In this role, you'll have the opportunity to grow your career, work with a dynamic team, and contribute to driving business success. A competitive salary of R300 000 per annum reflects the company's commitment to rewarding talent.



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