Optimizing Customer Interactions

Há 19 horas

Joinville, Santa Catarina, Brasil beBeeCustomerExperience Tempo inteiro R$15.000 - R$30.000

**Customer Experience Specialist Role Overview:**

We are seeking a dedicated and results-driven Customer Experience Specialist to join our team. This individual will be responsible for developing customer-facing materials, creating and updating process documentation, and delivering training programs to customers and internal stakeholders.

The ideal candidate will have excellent communication and presentation skills, with the ability to multitask, prioritize, and meet deadlines. They will also possess strong problem-solving skills, emotional intelligence, and the ability to handle difficult situations effectively.

Key Responsibilities:

  • Develop and maintain customer-facing content, including process documents and training materials.
  • Create and update process documentation to ensure consistency and accuracy.
  • Design and deliver training programs for customers and internal stakeholders.
  • Manage and implement community platforms for global customer interaction.
  • Analyze customer engagement metrics and develop strategies for improvement.
  • Evaluate training solutions to increase scalability and effectiveness.

**Requirements:**

  • Minimum 1 year of experience in a similar role.
  • Fluency in English (written and verbal).
  • Strong communication and presentation skills.
  • Passion for training and customer service.
  • Able to multitask, prioritize, and meet deadlines.
  • Excellent time management and organizational skills.
  • Negotiation techniques and problem-solving skills.
  • Emotional intelligence and ability to handle difficult situations.

**About Our Company:**

We specialize in automation and digital transformation, connecting industries and retailers across the country with product information and images.

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