Director of Customer Growth and Excellence
Há 5 dias
We are seeking a seasoned professional to lead our customer partnerships, ensuring seamless onboarding, successful implementation, and long-term retention.
About the Role- Develop and execute a comprehensive customer success strategy, driving growth, and excellence across our customer base.
- Oversee new customer onboarding and implementation projects, guaranteeing timely and successful go-lives.
- Foster strong, trust-based relationships with senior leaders at partner organizations.
- Partner closely with Product, Engineering, and Sales teams to ensure customer feedback informs roadmap and delivery.
- Build and mentor a high-performing Customer Success team, promoting career growth and development.
- 7+ years of progressive experience in Customer Success, Implementation, or related functions, ideally in SaaS.
- At least 3 years of leadership experience managing customer-facing teams in healthcare or healthtech or community-based groups.
- Demonstrated success in scaling customer success/implementation functions in a high-growth startup.
- Strong background in implementation project management, with a proven ability to deliver on time and within scope.
- Deep knowledge of SaaS metrics (retention, NRR, churn, time-to-value, etc.) and how to improve them.
We empower professionals with tools to coordinate care, track outcomes, and improve health equity.
Why Join Us?This is a strategic and hands-on role that offers an opportunity to make a meaningful impact on our customers' success.
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