Tax Office Manager

Há 7 dias

Santo André, São Paulo, Brasil beBeeLeadership Tempo inteiro US$62.000 - US$105.000
Lead a High Performing Team

We are seeking a leader to manage a team of professionals. As a team lead, you will be responsible for guiding your team towards achieving seasonal business growth by effectively managing tax office operations.

Main Responsibilities:
  • Work with the district manager to develop and implement growth plans, including creating local partnerships and managing community involvement
  • Assist in recruiting and interviewing candidates for tax office positions
  • Act as the point of contact for escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Manage daily activities to ensure all tax office tasks are completed according to deadlines, quality standards, priorities, and overall goals
  • Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules and ensure accurate timekeeping and overtime management
  • Prepare tax returns, as required
Requirements:
  • Prior experience working in a customer service, shift leader, or similar role
  • Experience supervising or managing people
  • Successful completion of the Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
  • Annual completion of continuing education and ability to meet all other IRS and applicable state requirements
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Passionate, determined, and resilient with a customer-centric mindset
  • Able to work a flexible schedule and flexibility in work assignments based on business needs
  • High school diploma / equivalent or higher
Benefits and Culture:
  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
About Our Organization:

We believe in building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

We are committed to diversity and inclusion in the workplace, regardless of gender, race, or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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