
Customer Support Expert
Há 2 dias
The primary function of this role is to act as the main point of contact for customers, providing high-quality service and solutions to meet their needs.
Maintaining regular interaction with product experts, technical support staff, and global colleagues will be essential in resolving customer inquiries. Participation in mandatory training and identifying opportunities for self-development are also key responsibilities of this position.
Main Activities:- Manage phone and website inquiries
- Handle executive call announcements
- Issue handling for media events, divested businesses, retiree benefit changes
- Process privacy notification requests
- Rout medical incidents
- Handle SDS (Safety data sheets) requests
- Manage sample requests
- Provide sales support tasks
To excel in this position, the ideal candidate should possess strong listening, oral, and written communication skills, along with proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint. A good understanding of sciences and chemistry is also beneficial.
Main Requirements:- Bachelor's degree or equivalent
- Previous experience in a contact center environment
- Ability to work under pressure, multitask, and prioritize projects
- High level of accuracy and attention to detail
- Cultural awareness and ability to work effectively with diverse teams
- Fluency in Portuguese and English languages
- Good understanding of Spanish language
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