Customer Experience Social Media Assistant

Há 6 dias

São Paulo, São Paulo, Brasil Wellhub Tempo inteiro

About Us

Wellhub is a leading corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep. Our mission is to make wellbeing universal, and we're committed to building a high-growth tech company that places wellbeing at the foundation of its culture.

Our Team

We're a dynamic and growing team in 11 countries, and we're looking for a talented Customer Experience Social Media Assistant to join our Customer Experience - Social Media team in São Paulo, Brazil.

The Opportunity

We're seeking a highly skilled and passionate individual to help us provide best-in-class social media customer service for all Wellhub users. As a Customer Experience Social Media Assistant, you'll be responsible for managing incoming social media comments, engaging with users, and detecting brand opportunities and potential crises on social media.

Your Impact

  • Manage incoming social media comments to identify customers' needs and engage with users in a meaningful way.
  • Proactively engage in mentions and conversations about Wellhub and wellbeing in users' and brands' social media profiles.
  • Detect brand opportunities and potential crises on social media.
  • Collect and report user feedback on product and services, and bring learnings and insights to improve our company and features.
  • Assist in building a cohesive social media strategy to ensure brand relevance and growth.
  • Ensure our social media tone of voice, knowledge base, and success metrics are always relevant and up-to-date.
  • Stay up-to-date with social media and digital trends to keep Wellhub ahead of its competitors.

What We Offer

  • A comprehensive employee wellbeing solution that includes health, dental, and life insurance.
  • A flexible work program that allows you to customize your benefits according to your needs.
  • A home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
  • A flexible schedule that allows you to adjust your working hours based on your personal schedule, time zone, and business needs.
  • Access to onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more.
  • Paid time off, including vacations after 6 months and 3 days off per year, plus 1 day off for each year of tenure (up to 5 additional days), and an extra day off for your birthday.
  • Paid parental leave for welcoming a new child.

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