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Technical Support Specialist
2 semanas atrás
Job Overview:
This position requires a candidate with consistent experience in Windows 11, hardware, network, wifi, servers, remote access, SCCM, Active Directory, thermal printers, RF Guns, Cyberark, and Service Desk. Experience in AMS projects is also required.
Main Responsibilities:
- Level 2 and 3 ticket handling
- Direct User Support
- Support for users in Brazil, Colombia, and Argentina
- Reporting to leadership in the USA and India
Key Skills:
- Experience in Windows 11, hardware, network, wifi, servers, remote access, SCCM, Active Directory, thermal printers, RF Guns, Cyberark, and Service Desk
- Experience in AMS projects
- Advanced English level
- Strong communication and problem-solving skills
- Ability to work in a team and influence others
- Committed and organized individual
About the Role:
This Support Analyst role involves providing expert technical support to users across multiple regions. The ideal candidate will have a strong understanding of Windows 11, hardware, network, wifi, servers, remote access, SCCM, Active Directory, thermal printers, RF Guns, Cyberark, and Service Desk.
What We Offer:
We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is passionate about delivering exceptional service and making a real impact on our customers' lives.
