Family Growth Associate

Há 6 dias


São Paulo, São Paulo, Brasil Pearl Tempo inteiro
About Pearl

Pearl is a pioneering platform that connects top talent with US and EU-based startups that prioritize long-term growth and mentorship. We provide vetted candidates with exclusive upskilling opportunities, enabling them to accelerate their careers. Our mission is to empower employers to make full-time hires who can be continuously mentored and promoted.

About the Job

Role: Family Growth Associate
Work Schedule: Full Time | 40 hrs per week | Wednesday to Sunday, Mountain Time
Salary Range: US$1300 - US$1600 (dependent on skills and experience)
Employment: Independent Contractor (you will receive your salary in full without any deductions)

Key Responsibilities

We're seeking passionate and empathetic professionals to join our team. As a Family Growth Associate, you'll work closely with real families, empowering them to access care and overcome complex challenges. Your role will involve:

  • Acting as the primary point of contact for families, ensuring clear and effective communication.
  • Setting and maintaining high expectations for family care standards.
  • Managing the family care pipeline closely with our clinical team to ensure a seamless experience.

Uplifting Our Families

  • Guiding families through the complexities of the healthcare system, providing support and clarity at every step.
  • Serving as their strongest advocate, offering encouragement and assistance during both challenging and celebratory moments.

Cross-Functional Collaboration

  • Acting as a key liaison, fostering collaboration across various departments to advance our mission.
  • Working closely with the Clinical, Product, and Documentation teams to ensure alignment and support for family care initiatives.
  • Providing valuable insights and feedback to improve processes and enhance family care experience.

Requirements

  • 1-4 years of experience in roles like Sales Development, Account Management, Customer Success, Call Center, or Customer Service (phone-based).
  • Excellent Spanish and English communication skills.
  • Skilled in managing complex projects with attention to detail.
  • Ability to connect with different client personalities and handle diverse situations with flexibility.
  • Familiarity with CRM tools like Salesforce or spreadsheets.
  • Genuine care for vulnerable and underserved populations with limited access to healthcare.
  • Willingness to go beyond a 9-5 mindset to provide extra attention and support to families in need.

Benefits

  • Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company.
  • An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families.

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