Senior Business Growth Strategist

1 semana atrás


Curitiba, Paraná, Brasil Infobip Ltd Tempo inteiro

Job Summary:

We are seeking an experienced Senior Customer Growth Executive to join our team at Infobip Ltd. As a key member of our customer success department, you will be responsible for building and maintaining trusted relationships with our top-tier clients, driving overall customer health and growth.

About the Role:

The ideal candidate will have a proven track record in B2B enterprise key account management, customer success, or client relations, with a minimum of 7 years of experience. You will be responsible for meeting and exceeding quarterly KPIs, analyzing and forecasting client traffic, and implementing strategies to minimize losses and maximize gross profit/revenue.

Key Responsibilities:

  • Build and maintain strong relationships with assigned clients to achieve overall customer health and growth
  • Serve as a focal point for clients when it comes to meeting their business and technical expectations
  • Coordinate different teams to best serve customers
  • Meet and exceed quarterly KPIs, including gross profit, margin%, and cross-sells
  • Analyze and forecast client traffic to ensure ongoing business growth

Requirements:

  • Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or related field
  • Minimum 7 years of experience in B2B enterprise key account management, customer success, or client relations
  • Customer retention and growth experience
  • Experience dealing and presenting to C-level executives
  • Exceptional professional communication skills
  • Strong administration, analytical, and organizational skills

About Us:

Infobip Ltd is a growing company in a rapidly evolving industry. We offer a competitive salary, excellent benefits, and opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our clients' businesses.

Salary Range: $120,000 - $180,000 per year, depending on experience



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