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Technical Support Specialist II
3 semanas atrás
As a Technical Support Specialist II, you will handle the most complex technical questions from developers and act as API subject matter experts for other teams. You will work directly with customer and ISV developers to assist them with their API, authentication, and SDK questions across the full product line.
- Perform in-depth troubleshooting and development assistance to the developer community
- Assist customers with how-to questions, technical articles, and tutorials on some of the basic to intermediate level use cases of APIs and SDKs
- Act as a domain expert for Advanced Features including APIs, SDKs, webhooks, PowerForms, Templates, Embedded signing, Docusign For Salesforce and more
- Perform troubleshooting sessions with developers on API integrations and connectors
- Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation
- Act as point of escalation for technical questions including internal and external department inquiries to facilitate rapid deployment of applications
- Perform check of escalated issues found by internal team members prior to advancing through necessary channels
- Participate in forums to support growth of self-help within the developer community
Responsibilities may be adjusted based on business needs and company goals.
