Travel Industry Professional

Há 4 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$4.500 - R$7.000
Travel Industry Career

We are seeking a highly skilled professional to join our team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey.

Main Responsibilities:
  • Client Support: Provide detailed, knowledgeable responses to client inquiries via phone, email, and in-person, including travel options, destinations, and special requests.
  • Booking Management: Manage bookings for flights, hotels, tours, and transportation, ensuring a seamless experience for customers.
  • Customer Resolution: Address any customer concerns or complaints promptly, ensuring swift and satisfactory resolutions.
  • Customized Travel Recommendations: Offer customized travel recommendations based on customer preferences and needs.
  • Accurate Processing: Accurately process bookings, issue invoices, and handle payment transactions.
  • Relationship Building: Foster long-term relationships with customers, enhancing customer retention and satisfaction.
  • Industry Knowledge: Keep up-to-date with the latest travel trends, industry regulations, and product offerings to better serve customers.
Requirements:
  • Experience: Previous experience in a customer service or travel-related role is preferred.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Organizational Skills: Strong organizational and multitasking abilities.
  • Pressure Management: Ability to work under pressure and handle customer issues efficiently.
  • Industry Knowledge: Knowledge of travel booking systems and industry regulations is a plus.

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