Housekeeping Attendant

4 semanas atrás

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Housekeeping House Attendant Job Description

Accor Hotels is seeking a highly skilled and detail-oriented Housekeeping House Attendant to join our team. As a Housekeeping House Attendant, you will play a crucial role in maintaining the cleanliness and organization of our hotel.

Key Responsibilities:
  • Provide exceptional service to our guests by ensuring their rooms are clean and well-stocked with amenities.
  • Maintain a high level of professionalism in all aspects of job performance, including communication with guests and colleagues.
  • Assist Room Attendants with heavy items such as mattresses and deep cleaning projects.
  • Restock and organize room attendant closets with all necessary linens, amenities, and guest supplies.
  • Distribute linens effectively and in a timely manner.
  • Remove dirty linens and trash from room attendants' carts throughout the day and bring them to the specified areas.
  • Maintain the cleanliness and organization of floor closets and ice machine areas.
  • Respond to requests such as delivery of housekeeping supplies in a timely and efficient manner.
  • Clean Public Areas of the Hotel, including windows, sweeping, garbage removal, vacuuming floors and carpet in common areas.
  • Dust shelves, ledges, furniture in all common areas.
  • Clean all common area restrooms - Lobby, water stations, Spa, pool.
  • Mop floors as required.
  • Report maintenance problems, lost and found articles, and special room issues.
  • Remove garbage and recycling.
  • Take trash and recycling to the designated area on the lower level.
  • Maintain a clean, safe, hazard-free work environment at all times.
  • Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
Requirements:
  • High School graduate or equivalent is preferred.
  • Previous housekeeping experience in a luxury environment is preferred.
  • Knowledge of housekeeping or janitorial services is preferred.
  • Excellent communication and organizational skills.
  • Positive attitude.
  • Must have a professional image and personality.
  • Strong interpersonal and problem-solving abilities.
  • Sense of initiative to surprise and delight guests.
  • Highly responsible & reliable.
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
  • Committed to delivering a high level of customer service.
  • Strong guest service orientation required.
  • Self-confident, proactive, and able to prioritize and make effective decisions.
  • Ability to work flexible shifts including mornings, evenings, weekends, and holidays.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Ability to understand and comply with all company and departmental rules and regulations, policies, and procedures.
  • Skill in establishing and maintaining effective working relationships with coworkers and guests.
  • Able to communicate both written and verbally.
  • Successfully complete the training/certification process for this position.
  • Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
  • Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.

Accor Hotels is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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