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Customer Service Representative

2 meses atrás

São Paulo, São Paulo, Brasil Pay Retailers Tempo inteiro

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at PayRetailers. As a key member of our Customer Service team, you will be responsible for providing exceptional customer support and ensuring that our customers receive the best possible experience.

Key Responsibilities

  • Identify and assess customer needs to achieve satisfaction
  • Provide accurate, valid and complete information by keeping records of customer interactions
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to help customers
  • Be able to identify possible incident trends and technical issues

Requirements

  • Proven customer support experience or experience as a Customer Service Representative
  • Ability to be hands on with high attention to detail
  • Familiarity with CRM systems and practices, as Freshdesk or Zendesk customer service software
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Great set of analytical skills (detail oriented, problem-solving, data gathering, etc)
  • Good organizational/time management skills
  • Active listening
  • Willingness to work in a fast-growing company working environment and adapt to changes fast
  • Problem solving capabilities, resolutive, proactive
  • Expertise in Mastercard/Visa transaction, categorisation and analysis

Language Requirements

Fluency in English, Spanish and Portuguese

Work Schedule

12h - 20:30, 20h - 5h

Benefits

  • Competitive salary
  • Growth opportunities within a company in a hyper-growth phase
  • Individual development plans
  • Excellent working environment and collaboration
  • Private medical insurance covered by the company
  • Flexible retribution partner
  • Flexible model of work