HR Support Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeePeople Tempo inteiro R$80.000 - R$120.000
Job Title: Sr. People Services Coordinator

As a key member of our HR team, you will play a vital role in providing exceptional support to our employees across the LATAM region. Your primary responsibility will be to serve as the first point of contact for benefits-related inquiries and issues, ensuring timely resolution and communication to affected parties.

You will work closely with internal teams and stakeholders to identify and escalate complex benefits issues, leveraging your analytical skills and problem-solving expertise to find effective solutions. Additionally, you will be responsible for facilitating the onboarding process for benefit vendors, coordinating local benefits, and completing offboarding activities for departing employees.

Key Responsibilities:
  • Act as the primary point of contact for benefits-related inquiries and issues in the LATAM region.
  • Manage and respond to ServiceNow tickets related to benefits for Brazil and Mexico.
  • Identify and escalate complex benefits issues to senior members of the LATAM People Services team or cross-functional teams as necessary.
  • Facilitate the onboarding process for benefit vendors, ensuring all necessary documentation is complete.
  • Coordinate and process local benefits for the LATAM region, including monthly meal allowances processing, meal vouchers card replacements, annual Christmas gifts processing, invoice processing, health and wellness plans administration, and more.
Requirements:
  • BS/BA degree or equivalent in HR or a related field.
  • 2+ years of HR operations or consulting experience.
  • Experience with systems such as Service Now, Workday, and Google Suite.
  • Fluent in English and Portuguese, proficiency in Spanish.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to think outside the box and work in a fast-paced, high-transaction-volume environment.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • Competitive compensation and benefits package.

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