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HR Support Specialist
2 semanas atrás
This role involves providing HR support to employees across various functions within the organization. The incumbent will be responsible for managing employee queries, developing innovative support methods, and contributing to HR process improvements.
Key Responsibilities">- ">
- Act as the first point of contact for benefits-related inquiries and issues for LATAM, resolving Tier 1 concerns promptly.">
- Manage and respond to ServiceNow tickets related to benefits for LATAM.">
- Escalate complex benefits issues to senior team members or cross-functional teams as necessary.">
- Ensure timely resolution and communication to affected parties.">
- Facilitate onboarding with benefit vendors, ensuring all documentation and requirements are met.">
- Coordinate local benefits processing (meal allowances, vouchers, gifts, health plans, etc.) for LATAM.">
- Support onboarding presentations and benefits questions for new hires in Brazil and Mexico.">
- Handle offboarding activities, including exit interviews and legal documentation.">
- Complete statutory and regulatory employment filings and work authorization requirements.">
- Assist with mass data uploads, ensuring accuracy and readiness for processing.">
- ">
- BS/BA in HR or related field.">
- 2+ years of HR operations or consulting experience.">
- Experience with ServiceNow, Workday, Google Suite.">
- Fluent in English and Portuguese; proficiency in Spanish is a plus.">
- ">
- Experience managing complex HR queries.">
- Comfort in an international environment across multiple countries.">
- Excellent communication skills.">
- Strong attention to detail and organizational skills.">
- Ability to work in a fast-paced, high-volume environment.">
- Discretion and confidentiality.">
- Multi-tasking and prioritization skills.">
