Advanced Contact Center Specialist

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil beBeeGenesys Tempo inteiro US$90.000 - US$120.000
Job Title:

Senior Genesys Cloud PS Consultant

Job Description:

We are seeking an experienced and skilled professional to join our team as a Genesys Cloud PS Consultant. In this role, you will work closely with customers and internal stakeholders to provide high-quality consultancy on Genesys solutions.

  • Design and deliver advanced technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications.

Key Responsibilities:

Key Skills:

We require a candidate with the following skills and qualifications:

  • 5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact center environments.
  • 3+ years of experience in developing, implementing, and supporting Genesys Cloud solutions, ensuring seamless integration with business needs.
  • Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool.
  • In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management to maintain high availability and performance.
  • Strong understanding of business processes and their connection to customer experience technology, enabling optimized solutions.
  • Comprehensive understanding of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing solutions, ensuring reliable and scalable communication networks.
Benefits:

As a member of our team, you can expect:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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