Expert Contact Center Solutions Specialist

Há 8 horas


Rio de Janeiro, Rio de Janeiro, Brasil beBeeConsultant Tempo inteiro R$87.640 - R$126.370
Genesys Cloud Consultant Position Overview

This is a unique opportunity to work on innovative solutions and implement advanced technologies to enhance user experiences.

The ideal candidate will have extensive experience with Genesys Cloud and a deep understanding of multi-channel contact center solutions.

Key Responsibilities:
  • Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to customers and internal business teams.
  • Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects.
  • Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions.
  • Establish and maintain the technical architecture for Genesys solutions, implementing new technologies as needed.
  • Modify Genesys system configurations to meet evolving business requirements and operational factors.
  • Lead the planning and execution of new contact center technology deployments and system upgrades.
Required Skills and Qualifications:
  • 5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact center environments.
  • Experience in developing, implementing, and supporting Genesys Cloud solutions.
  • Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool.
  • In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management.
  • Strong understanding of business processes and their connection to customer experience technology.
What We Offer:

A challenging role that offers opportunities for professional growth and development.



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