
Expert Contact Center Solutions Specialist
Há 8 horas
This is a unique opportunity to work on innovative solutions and implement advanced technologies to enhance user experiences.
The ideal candidate will have extensive experience with Genesys Cloud and a deep understanding of multi-channel contact center solutions.
Key Responsibilities:- Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to customers and internal business teams.
- Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects.
- Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions.
- Establish and maintain the technical architecture for Genesys solutions, implementing new technologies as needed.
- Modify Genesys system configurations to meet evolving business requirements and operational factors.
- Lead the planning and execution of new contact center technology deployments and system upgrades.
- 5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact center environments.
- Experience in developing, implementing, and supporting Genesys Cloud solutions.
- Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool.
- In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management.
- Strong understanding of business processes and their connection to customer experience technology.
A challenging role that offers opportunities for professional growth and development.
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