IT Support Specialist

1 semana atrás

São Paulo, São Paulo, Brasil beBeeSpecialist Tempo inteiro R$30.000 - R$40.000
Job Description

We are seeking an experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing exceptional technical support to our users, ensuring they have the best possible experience.

Key Responsibilities:
  • Provide level 1 and 2 support on IT assets, escalating and resolving tickets as necessary.
  • Manage the end-to-end lifecycle of IT assets, including hardware and software diagnostics and troubleshooting.
  • Leverage logging and monitoring tools to identify and resolve issues efficiently.
  • Maintain up-to-date documentation to enable self-service and AI-assisted information from internal sources.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A strong understanding of IT concepts, including prioritization, trade-off analysis, isolation, testing, deductive reasoning, and security best practices.
  • Awareness of security controls, risks, and best practices.
  • Excellent communication skills in English, with Spanish a plus.
  • Strong soft skills for first-line support, including empathy and problem-solving abilities.
Benefits

We offer a range of benefits, including:

  • Hybrid working: 3 days on-site per week, with flexibility to work from home or abroad.
  • Learning and Development opportunities, including on-the-job training and leadership cafés.
  • Insurance coverage, including life, health, dental, and travel insurance.
  • Meal vouchers and supermarket voucher options.
  • Enhanced family leave and transportation voucher.
Our Principles

We believe in:

  • Acting with trust and integrity.
  • Putting the customer first.
  • Working as a team to achieve our goals.

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