Bilingual Sales Quality Expert

1 semana atrás


São Paulo, São Paulo, Brasil beBeeQuality Tempo inteiro R$60.000 - R$105.000
Bilingual Quality Assurance Professional Job Description

We are seeking a highly skilled Bilingual Quality Assurance professional to join our organization in São Paulo, Brazil. As a key member of our sales quality assurance team, you will play a crucial role in enhancing the effectiveness of our sales process by ensuring the highest standards of sales quality are consistently met.

Key Responsibilities:

  • Audit and evaluate sales calls and communications to ensure compliance with company standards and regulatory requirements.
  • Develop quality improvement strategies based on audit findings, focusing on enhancing customer experience.
  • Provide constructive feedback and tailored training sessions to the sales team based on identified gaps.
  • Work closely with sales managers to refine sales processes and implement best practice guidelines.
  • Compile detailed reports on quality assurance metrics for senior management review.

Requirements:

  • 2+ years of experience in a quality assurance role within a sales-driven environment.
  • Strong analytical skills with exceptional attention to detail.
  • Proficiency in Portuguese and advanced skills in CRM software, such as Salesforce and HubSpot.
  • Ability to work independently with a proactive approach to problem-solving and process enhancement.

This is an excellent opportunity to leverage your expertise and contribute to the growth and success of our organization.



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