Senior Software Development Manager

At TELUS Digital, we're shaping the future of digital experiences through cutting-edge technology, agile thinking, and a culture that puts people first. As a Delivery Lead, you'll partner with Fortune 500 clients to set a product vision while advising and managing scope, risk, and new product opportunities.

This is a hybrid role, which we've termed Work from Near (WFN). This model requires the ability to work on-site from our São Paulo - SP or Porto Alegre - RS office throughout the week based on team needs, while still providing the flexibility to work remotely on other days.

As a Delivery Lead, you'll have the unique opportunity to build and grow a team as the Virtual CEO of your project. This is also a People Manager position. Aside from your responsibilities with client and project management, you will be helping our Partners by hiring, onboarding, assisting and mentoring other Delivery Leads and Project Managers, guaranteeing their career development in our company.

• Drive product development, leading the creation of products that are critical to our clients' businesses
• Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
• Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
• Create, guide, and communicate the holistic (client, 3rd party) project plan and goals to create alignment and drive convergent implementation
• Encourage sustainable flow for your team while focusing on key client objectives
• Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
• Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods
• Engage directly with clients managing the account details, project scope, and relationship

• 10+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
• Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
• Demonstrated empathy, experience and confidence managing software projects with complex scope and with multiple, external/client executive stakeholders
• An experienced technical problem solver that can adeptly figure out how to address and communicate technical or process issues between systems
• Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
• You have a blend of business, user experience, and software project management acumen and mindset of motivating clients and 3rd party counterparts to be collaborative partners
• You've managed projects in which you mentor other product, development, design, and testing team members
• Excellent English speaking skills

• Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
• Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users
• You've taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
• Certifications such as CSM, CSPO, PMP, SA, SPC, etc.

We enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our global reach allows us to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.

We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment pipelines, and a DevOps-first mindset to deliver solutions at scale.

In addition to being part of an international consultancy company, you will have:

• A Global Innovation Hub: Be part of an international consultancy at the forefront of technology
• Work-Life Harmony: Enjoy flexible hours and autonomy to balance your professional and personal life
• Cutting-Edge Tech Playground: Dive into the latest technologies and shape the future of digital solutions
• Prestigious Partnerships: Collaborate with world-renowned brands, making a real impact in the market
• Growth-Centric Environment: Thrive in our collaborative ecosystem with a clear career development path
• Global Exposure: Embrace optional international travel opportunities to broaden your horizons

Some of our benefits include:

• Health and dental plan
• Life insurance
• Monthly voucher for meals, culture, education, health and mobility
• Child care assistance and more

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.