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Executive Director of Resort Operations
2 meses atrás
Drive Success at Pullman Magenta Shores Resort
Nestled on the stunning coastline of New South Wales, Pullman Magenta Shores Resort is a premier luxury resort renowned for its exquisite blend of natural beauty and sophisticated amenities. Our resort features studio guestrooms and villas, luxury beach houses and terraces, a world-class golf course, three swimming areas one with a seasonal pool bar, Vie Spa and a range of upscale dining options. With direct access to pristine beaches and surrounded by lush, landscaped gardens, Pullman Magenta Shores Resort provides an exceptional experience for our guests and team members.
We are seeking a dynamic and experienced General Manager to lead this Strata resort into its next chapter of success. As General Manager, you will be at the helm of the operation, ensuring the seamless and profitable functioning of every aspect of the Resort. This pivotal role requires an astute focus on all departments and active engagement in daily operations and stakeholder management. Your leadership will be instrumental as you guide, coach, and mentor our team, cultivating a culture of unwavering excellence and delivering an exceptional experience for our guests.
Key Responsibilities:
- Guest & Owner Relations: Address guest and owner complaints promptly, ensure equitable revenue distribution, build strong relationships, and seek opportunities for business growth and retention.
- Compliance & Licensing: Complete real estate licensing requirements, maintain compliance with real estate and liquor licensing laws, and ensure adherence to fire safety regulations.
- Body Corporate Management: Oversee the condition of buildings and common areas, report concerns, fulfill Caretaking agreement duties, and attend Body Corporate meetings.
- Operational Oversight: Maintain departmental presentation, manage plant and machinery, supervise contractors, handle purchasing and supplier negotiations, ensure security, adhere to safety practices, and support marketing efforts.
- Financial Performance: Achieve budgeted gross operating profit, assist in budgeting and forecasting, complete accounting procedures accurately, manage team entitlements, and ensure payroll and expenses are within budget.
- Team Management and Leadership: Lead the Pullman Magenta Shores Resort team, foster a positive workplace culture, support Department Heads, ensure training and performance appraisals are ongoing, and manage talent development and succession planning.
Requirements:
A qualification in hotel management, hospitality management, commerce or business administration would be highly regarded.
About You:
- Prior General Manager experience and a deep understanding across a range of departments and stakeholder management is essential.
- Prior experience in strata management is highly preferred.
- You create environments where your team are encouraged and motivated to be their true self each day.
- Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality.
- Experience and capability to drive financial growth through skilful & thoughtful strategy.
- Comprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivating your team to do the same.
We invite qualified candidates with full Australian working rights to apply now.
Diversity, equity and inclusion are paramount to us, and our ambition is to attract, recruit, develop and promote talent.
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