Customer Technical Resolution Specialist

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best.Your potential is waiting; why are you?Job Title: Senior Resolution Specialist (Individual contributor)Department & Team: CSSJob Reports to: Head of Resolution...

Technical Support and Issue ResolutionIn this role, you will have the opportunity to act as the first level of technical support, providing product support to internal and external customers via phone and email. You will identify and resolve basic product issues using data collection, troubleshooting, and remote connections to customer systems. You will also...

Job Role OverviewThe role of a Technical Support Specialist is to provide assistance to customers through various mediums, ensuring timely resolution of product-related issues. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.Detailed Job ResponsibilitiesRespond to...

Technical Support SpecialistWe are seeking a skilled and experienced Technical Support Specialist to join our team. As a key member of our support team, you will play a critical role in ensuring our customers receive exceptional technical support.Key Responsibilities:Solve complex technical issues and provide expert-level support to both internal and...

Job OverviewThis role provides critical contact center support for effective complaint resolution and adherence to regulatory guidelines.Key ResponsibilitiesHandles customer complaints with professionalism and timeliness.Ensures compliance with department procedures, country-specific regulations, and industry standards.Monitors feedback activity using...

Key Account Resolution SpecialistAs a Key Account Resolution Specialist, you will play a pivotal role in delivering exceptional customer service by resolving complex account, subscription, and billing issues across multiple channels.Primary Responsibilities:Provide timely and effective support to customers via phone, email, and chat, focusing on resolution,...

Job OpportunityWe are seeking a skilled professional to fill the role of Technical Support Specialist. This position involves providing exceptional customer service and technical support to our clients.Key Responsibilities:Technical Support:Provide timely and effective technical support to customers via phone, email, or chat.Issue Resolution:Analyze and...

Technical Solutions SpecialistWe are seeking a skilled Technical Solutions Specialist to join our team. The successful candidate will be responsible for resolving technical issues, providing excellent customer service, and collaborating with cross-functional teams.

Job Overview:As a Technical Support Specialist, you will play a crucial role in providing top-notch support to internal and external customers. You will be the first point of contact for technical inquiries and issues, using your exceptional problem-solving skills to identify and resolve complex problems.Technical Support: Respond to customer inquiries via...

Job TitleTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences and resolving technical issues.This is an exciting opportunity for someone who is passionate about technology and enjoys helping others....